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Thread: Benelli-Bauer contacts?

  1. #11
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    John DeMaria
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    Mark......Iíve placed several orders with BB, but the last time I tried to order from them, I gave up. No confirmation or responses. I wonder why? Be curious as to what you find out.

  2. #12
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    Mark Hollingsworth
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    Quote Originally Posted by leleven25# View Post

    Mark......Iíve placed several orders with BB, but the last time I tried to order from them, I gave up. No confirmation or responses. I wonder why? Be curious as to what you find out.
    Iíve gotten orders recently- but I never get any notice that they have shipped and never, ever gotten a response to an email. Sometimes they ask questions in the order quote- but they donít answer those either!

    I want to get the parts, but this makes it difficult. Seems really odd to not respond when someone is trying to buy stuff for you.
    (One of the members is attempted to contact them for me).

    Mark
    1978 Benelli sei, 1973 Benelli 250 SuperSport, 1968 Benelli Dynamo Trail, various OSSAs, Betas

  3. #13
    Senior Member
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    Mark Hollingsworth
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    They finally got back to me. Iím not sure if I used a different email to reach them, if the other member here contacted them or a combo.
    Looks like that order has been shipped now! Perhaps there was a goof up since some parts were going to take time to get (which I knew).

    Iíll be glad to get them, since Iím starting to move along now.

    thanks for the help.
    Mark
    1978 Benelli sei, 1973 Benelli 250 SuperSport, 1968 Benelli Dynamo Trail, various OSSAs, Betas

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  5. #14
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    benelli parts

    Quote Originally Posted by Lotus54 View Post
    They finally got back to me. Iím not sure if I used a different email to reach them, if the other member here contacted them or a combo.
    Looks like that order has been shipped now! Perhaps there was a goof up since some parts were going to take time to get (which I knew).

    Iíll be glad to get them, since Iím starting to move along now.

    thanks for the help.
    Mark
    Hi Mark, I have been running couple of benelli 650 s since 1975. Back when cosmopolitan motors ( hatsbouro pa.) imported bikes and parts it was a breeze to get parts!!! When benelli- bozzzzzzur got all the parts it got a lot harder to get the parts you need. I ordered parts last march, my stuff got here late april / early may. I found out they ship parts by SHIP....WTF. Thirty days to wait for parts is just plain sad. nothing should take that long to reach ones hand after you paid for it. I sure miss COSMO!!!!

  6. #15
    Senior Member
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    Mark Hollingsworth
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    Yes, I dealt with Cosmo from the 60s on. Later I was a dealer.
    They were great! Super fast- had everything (almost). The sei owners got the ‘Blue Label’ shipping. I could get parts for it quicker than I could my Honda.

    BB have been shipping via DHL to me- that part is pretty quick. Sometimes they get right back with a quote, sometimes it takes a bit.
    Finally now they appear to be responding to emails much, much better. I understand how that can take a lot of time, but if they want to sell parts- they need to answer the customers.

    I had a 650 around 76 for awhile. Traded a Honda 400/4 for it. I liked it a lot, but once I tried the sei I sold it to a buddy and the sei has been my favorite. Although the 650 really has some charm. I like them a lot. I think I still have one new footpeg rubber and a few odd parts. Plus manuals.

    I’m hoping that order was a one-time goof and things will be good with improved communications.

    Mark
    Last edited by Lotus54; 01-11-2020 at 01:19 PM.
    1978 Benelli sei, 1973 Benelli 250 SuperSport, 1968 Benelli Dynamo Trail, various OSSAs, Betas

  7. #16
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    Neill
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    I have not been able to get any response to emails in the past 6 weeks, I have been emailing them with the address on their contacts page as their quote system through their website doesn't work for me as my country doesn't appear in their list wondering if there are any tricks

  8. #17
    Junior Member
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    No Luck

    I have sent them emails multiple times with the information they request in order to get a quote, I have never gotten a response. I can't place an order if I don't know availability and price.

  9. #18
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    Quote Originally Posted by Lotus54 View Post
    They finally got back to me. Iím not sure if I used a different email to reach them, if the other member here contacted them or a combo.
    Looks like that order has been shipped now! Perhaps there was a goof up since some parts were going to take time to get (which I knew).

    Iíll be glad to get them, since Iím starting to move along now.

    thanks for the help.
    Mark

    Hi Marek,
    I have a big problem with BB communication. How did you manage to contact BB? I'm sending e-mails, making phone calls, but unfortunately unnecessarily. They reacted last year, but it is not possible to create an order this year.


    Thanks Jan.

  10. #19
    Senior Member
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    Mark Hollingsworth
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    Quote Originally Posted by trojka View Post
    Hi Marek,
    I have a big problem with BB communication. How did you manage to contact BB? I'm sending e-mails, making phone calls, but unfortunately unnecessarily. They reacted last year, but it is not possible to create an order this year.


    Thanks Jan.
    I sent a message via the website form. That seemed to work.

    but I had a problem with a part after that and they were quite responsive in getting the proper one sent out.

    Mark
    1978 Benelli sei, 1973 Benelli 250 SuperSport, 1968 Benelli Dynamo Trail, various OSSAs, Betas

  11. #20
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    ... Thank you for the quick reply. I also tried this procedure, but failed.
    Thanks Jan.

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