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ferret

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Discussion starter · #1 ·
Sir Russ dropped the trek off today all done and dusted .So a BIG thankyou to Russ again for his services .Right out for a test ride yep all is well once again .
I do hope thats the last of my issues.The problems fixed this time were new clocks /neutral switch /new sub frames/starter motor/new cat and link pipe with lamba sensor.All but the last item have been replaced before .
The catalytic failure we believe was due to the fact that when the stick coils failed they allowed unburnt fuel to enter the cat which damaged it .My cat was glowing cherry red this sent the lamba haywire and the fueling .So when out in the evening just take a glance at your cat if its glowing get it checked out .
I did contact Benelli direct concerning all the issues and i am not happy with them as they did not offer any direct communication ,which was something i asked for in my email to them .Yes they did act quickly by contacting motogb who did also act promptly in passing on the info back to Benelli as soon as it was all available .There does appear to be discrepancy in the warranty records that motogb has as to what has actually been done over the past.
I do feel let down by Benelli and feel that they are not doing themselves any favors by seeming unsympathetic to customer issues .If i was not passionate about the brand i would after my issues have slung the bike back at them and would never think of getting another ,lucky for them thats not the case and i continue to praise the bike .I wish i could do the same for the quality of parts oe and replaced that have failed .I did speak to trading standards regarding the issues ,who were more than willing to assist me and give me lots of advice .Many motorcycle publications are very interested in printing articles regarding not just my issues but those of others as well .Lets face it it``s not really acceptable at the end of the day .Another item that will be of interest to all those in the uk is the fact that there`s some real unrest at motogb again with more staff changes so ciaos and confusion will follow yet again with a big lack of confidence for future owners .Well less of my babling on its time for my bed
 
#5 ·
Thanks for the heads up re the cat. :clap:

I think you hiot the nail on the head when you mentioned the problems at MotoGB.

Until you get stability at the importer then the brand will ALWAYS suffer; either in PR terms or worse loyalty terms. :doh:

The situation probably hasn't been helped by the reorganisation going on since the aquirement by the Chinese. :confused:

When new bikes start being designed and then enter the country on a regular basis then I think a "new dawn" will emerge. ;) :ele:
I think the problem at MotoGB is that they are still essentially firefighting from the previous regime and inheirited bikes that had known problems that were viewed as unreliable by the biking public in general, (similar to Ducati and Aprilla at the turn of the century), those companies took a long time to pull themselves around and in truth are only now seeing good returns on new investments.

To date because of these known issues, MotoGB probably hasn't seen sufficient return on it's investments to justify its expansion with any feeling of security.
Sure they got a bargain snapping up all the bikes they could, and fair play to them; they saw a niche market opportunity and tried to pass on the bikes for very reasonable money. Many of us have taken up that offer on the promise that any retrospective faults would be addressed either before sale or whenever the issue reared its head. I think what has actually happened is that MotoGB failed to recognise the extent of the problems they had inheirited and failed to ensure that enough back up (in the form of actual parts) were obtained at the time they purchased the bikes, and so as such are now running themselves ragged trying to satisfy warranty claims to all and sundry, with the impression that they are trying to tread water in quicksand.

Perhaps the message to send back to Italy is that their importer actually needs back up and more importantly, spare parts.
In the car industry, I believe a manufacturer has to guarantee supply of spare parts for ANY new model he produces be available for at least 10 years after production of that model ceases...( probably shot myself in the foot with that last statement! :doh: ), surely it shouldn't be beyond a bike manufacturer to agree to something similar over say 5 - 6 years?
I imagine BMW , HONDA, SUZUKI et al capable of this.
 
#6 ·
Don't MotoGB import Cagiva and MV Augusta aswell. Not all well in the MV camp either so a depressed picture all round not just down to Benelli.

It will always be the same with bespoke sales. Look an Bimota and their problems over the years in UK. Having said that even the big boys have problems but greater resources at their disposal to soak up the pain.

I would guess the scooter sales at MotoGB are the more buoyant figures presently.

Dave
 
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Discussion starter · #7 ·
JPF i agree with your words . Yes i have been to the Chinese directly with no direct reply hhhmmm .The parts availability depending on what it is has fits and starts as far as arriving quickly is concerned .RUSS built me a new motor from parts of the shelf last year and there are not many dealers who can do that now days .I feel as do a lot of others that if they addressed the quality of the parts /finish at source this would cure a large amount of the issues eg trek mirror stems continue to go rusty ,this is not benelli`s fault but who ever supplies them .The last set they sent me 1 stem was starting to rust in the packet .
Lets hope things do improve or i foresee that currant customers will not be repeat customers .The bikes are well priced in the market place at the moment but eg if i had bought a triumph tiger for 1k more than the trek i would have not had the issues or lost the use of the bike for 7months in total and the finish would be far superior as would the back up .So why buy the Benelli i hear you say ? Well its a drug and just makes you grin from ear to ear each ride and it sound great goes like stink , handles great everything the triumph is not enough said .
 
#8 ·
Agree with all of that in general but I have heard it said that the pevious MotoGB lot (or maybe the previous previous lot) were really interested and helpful whereas this lot "don't seem to give a s**t". Certainly, my experience is that they are disorganised, know bog all about the product they are selling and only supply anything on the end of a threatening letter and/or angry phone call. I love the Benelli for all its quirks and I'm glad I bought it. Like Ferret says, it just makes you grin. Had I known what the importers were like I may not have got it though. It is their duty as importers to educate the dealers and ensure they can service the bikes they want them to sell. Any other importer would do that. You cannot run a brand with one knowledgeable dealer. It's not fair on anyone, least of all Russ. I want to take my bike into my local dealer and get it serviced. They should be clear what they need to do and how to do it. They are finding out but it's through calling Russ and a contact at Benelli rather then importer training so far as I can tell.
cheers,

Ash
 
#9 ·
AshleyC said:
Agree with all of that in general but I have heard it said that the pevious MotoGB lot (or maybe the previous previous lot) were really interested and helpful whereas this lot "don't seem to give a s**t". Certainly, my experience is that they are disorganised, know bog all about the product they are selling and only supply anything on the end of a threatening letter and/or angry phone call. I love the Benelli for all its quirks and I'm glad I bought it. Like Ferret says, it just makes you grin. Had I known what the importers were like I may not have got it though. It is their duty as importers to educate the dealers and ensure they can service the bikes they want them to sell. Any other importer would do that. You cannot run a brand with one knowledgeable dealer. It's not fair on anyone, least of all Russ. I want to take my bike into my local dealer and get it serviced. They should be clear what they need to do and how to do it. They are finding out but it's through calling Russ and a contact at Benelli rather then importer training so far as I can tell.
cheers,

Ash
Click to expand...

I'm new to this Benelli thing, but by the look of things lets hope Mr RUSS never leaves the country.
 
Discussion starter · #10 ·
Whoops i spoke to soon bike was running superb apart from taking up smoking as a new bad habit after 150 miles after her return .Pissed off would be a polite way of putting it . I will take pics for me to look at while its away again :bawl: :bawl: :bawl:
 
#11 ·
ferret said:
Whoops i spoke to soon bike was running superb apart from taking up smoking as a new bad habit after 150 miles after her return .Pissed off would be a polite way of putting it . I will take pics for me to look at while its away again :bawl: :bawl: :bawl:
Click to expand...
Ferret,
black or grey smoke?
why is it so difficult to get your bike sorted?:confused:

Benelli will definitely go under if their bikes remain unsorted!:bawl:
the warranty costs and continuation of negative motoring press will do it!
C'mon Benelli, get your act together! forget about new models, get your bread & butter models uber-reliable first!

Hope your bike's fixed properly once and for all this time!:D
Cheers.
 
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Discussion starter · #13 ·
Yep i am sick of it its been a real lemon BUT i love it when all is well .However there aint anything out there in my opinion worth changing it for at the mo to suit my needs .Gonna see what this week brings after a few more emails.
 
Discussion starter · #14 ·
Pilgrim its oil smoke m8 and after inspection i would say its gonna be rings/bore issue ,the bike still runs good and there`s no xtra noises .the plug on no 1 cylinder is oily and encrusted the others are fine .I dont believe it s valve seals etc as its not dropping oil down the bore overnight .
fire`s up no smoke
blip throttle smoke appears
hold at say 3000 rpm constant smoke
blip and you get a puff
.After speaking to persons in the know the suspicion is that when the cat failed and over heated the pipes up to the down pipes the excessive heat may well have caused either the rings to be a little brittle or the bore to be damaged .We will know hopefully next week if it gets stripped .
 
#15 ·
ferret said:
Pilgrim its oil smoke m8 and after inspection i would say its gonna be rings/bore issue ,the bike still runs good and there`s no xtra noises .the plug on no 1 cylinder is oily and encrusted the others are fine .I dont believe it s valve seals etc as its not dropping oil down the bore overnight .
fire`s up no smoke
blip throttle smoke appears
hold at say 3000 rpm constant smoke
blip and you get a puff
.After speaking to persons in the know the suspicion is that when the cat failed and over heated the pipes up to the down pipes the excessive heat may well have caused either the rings to be a little brittle or the bore to be damaged .We will know hopefully next week if it gets stripped .
Click to expand...
Ferret,
Very sad to hear it's oil-smoke better a rich-mixture issue any day.
Hope your damage is minimal and you don't have to wait forever!
Best of luck!
 
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#16 ·
Hey Ferret and others,

This is a sad thread to read. I really feel for you Ferret, it must frost yer taters, I know I'd be totally pissed off but there's not really much you can do about it. That's not a good place to be.

I have a test ride of a TreK 899 coming up on Friday (at last) but reading this thread has put some serious doubts in my mind. I had been thinking that coz I can get a new 1130 for a mere £50 more than the 899 (Preston Superbike) I might as well do just that. 1130 seems pretty much like same bike as 899 but with some better components and more power - no brainer really. But there are a fair few gripes about the 1130 on various threads.

Got a couple of questions.

1. Are new TreK 1130s more reliable than older ones?
2. If you buy a new 1130 how do you know it's not old stock?

I hope the bike is sorted for good this time Ferret.

Cheers,
Wally
 
Discussion starter · #19 ·
Hi Wally ,dont be put off by my issue`s like Tuono says he`s had none .I also no of another chap who abuses the shit out of his and he has never even washed it in over 18 months and his is fine never missed a beat .I can only put it down to that mine was made on a friday at 5 to 5 lol .The production year is the 10 th digit on the vin plate on the frame ,i hope this helps .Once you ride it you will be hooked and hopefully you will have no issue`s at all .
 
#20 ·
Hi Wally. Well, mines been pretty faultless for 5000 miles but has just thrown up its first issues. Gradually got worse and worse to start, started not holding a tickover when hot and low speed fuelling (never great) got worse. Throttle Position Sensor, Stepper Motor and an air bleed (?) all identified as suspect/faulty. Got it back and a coil went pop :mad: . Hopefully we'll finally get it sorted this week but it's frustrating. TBH my issues aren't so much with the bike as the importers. disorganised doesn't come close. They want dealers to sell Benellis and MVs but don't properly support them so far as I can tell. Don't expect to buy accessories coz as far as I can tell MGB simply can't/won't deliver. It's a helluva bike though. Love it and wouldn't swap it. No way is the new Ducati worth 5K more:D
 
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