G
Guest
·As you probably know do I own a Tornado Tre. I bought this bike last year in august from a guy who had bought the bike in the UK. After 4 weeks the bike broke down (see my topic:
4 weeks after purchasing..... ) The toothwheel of the clutchbasket was all gone and the metal parts where all pumped trough the engine. Because of the fact that the bike was 25 months old and had no more then 5000 km on it I asked my dealer to do a warranty request. For two months I heard nothing so I decided to take some action by myself.
I contacted an Italian collegue of mine ( I work at an international leasing compagny) and asked him to contact the Benelli factory. I send him also some pictures of the broken parts.
My collegue got an answer right away and Benelli sugested to come to the Milan motorshow (eicma) to discuss my problem.
I had already planned to go there so I collected the broken part and went to Milan.
At the motorshow I met the technical manager and discussed the problem with him. He promised me that Benelli will solve my problem. (At that moment I was ery happy) He suggested that he will try to replace the engine on cost of benelli.
Back at home and several emails and weeks later Benelli explained to me that they could not replace the engine but that the parts needed to fix the engine will be delivered free of charge.
This sugestion of Benelli was in my opinion not a good idea because I didn't know which parts of the engine where all damaged.
At that time I sugested that Benelli gets my engine so they can repair my engine in Pesaro. I had to pay the cost for demounting the engine and the shipping cost.
Benelli agreed and at januari the 6th I brougt my engine to the factory in Pesaro.
One month later I get a phonecall from Pesaro. The message:
We have decided that you will get a new engine and you can pick it up. So yesterday I drove again to Pesaro (about 3000 kilometers)
In Pesaro I met the Benelli people and I got a brand new engine. I even had the possibility to get a look in the factory and I they gave me the chance to make some pictures.
I saw a full operational production-line (TNT model) where young and enthousiastic employees of Benelli are working very hard to produce Italians most goodlooking (super)bikes.
My conclusion is: BENELLI IS BACK and they are working very very hard to upgrade the customer satisfaction.
In my opinion Benelli will be in a short period of time the first class italian manufacturer that produces first class quality motorbikes
so enjoy your bike and remember: it will be tomorows collectors bike
regards
4 weeks after purchasing..... ) The toothwheel of the clutchbasket was all gone and the metal parts where all pumped trough the engine. Because of the fact that the bike was 25 months old and had no more then 5000 km on it I asked my dealer to do a warranty request. For two months I heard nothing so I decided to take some action by myself.
I contacted an Italian collegue of mine ( I work at an international leasing compagny) and asked him to contact the Benelli factory. I send him also some pictures of the broken parts.
My collegue got an answer right away and Benelli sugested to come to the Milan motorshow (eicma) to discuss my problem.
I had already planned to go there so I collected the broken part and went to Milan.
At the motorshow I met the technical manager and discussed the problem with him. He promised me that Benelli will solve my problem. (At that moment I was ery happy) He suggested that he will try to replace the engine on cost of benelli.
Back at home and several emails and weeks later Benelli explained to me that they could not replace the engine but that the parts needed to fix the engine will be delivered free of charge.
This sugestion of Benelli was in my opinion not a good idea because I didn't know which parts of the engine where all damaged.
At that time I sugested that Benelli gets my engine so they can repair my engine in Pesaro. I had to pay the cost for demounting the engine and the shipping cost.
Benelli agreed and at januari the 6th I brougt my engine to the factory in Pesaro.
One month later I get a phonecall from Pesaro. The message:
We have decided that you will get a new engine and you can pick it up. So yesterday I drove again to Pesaro (about 3000 kilometers)
In Pesaro I met the Benelli people and I got a brand new engine. I even had the possibility to get a look in the factory and I they gave me the chance to make some pictures.
I saw a full operational production-line (TNT model) where young and enthousiastic employees of Benelli are working very hard to produce Italians most goodlooking (super)bikes.
My conclusion is: BENELLI IS BACK and they are working very very hard to upgrade the customer satisfaction.
In my opinion Benelli will be in a short period of time the first class italian manufacturer that produces first class quality motorbikes
so enjoy your bike and remember: it will be tomorows collectors bike
regards
